Delivery Information
Shipping & Delivery
Where all do you deliver the products?
All across India! Yay!
Do you do international shipment?
We are working on it as we speak. We’ll update you will our going-on at the soonest.
Who is your freight carrier?
We send all the shipments according to best rating of courier partner in your area surface (By road).
What is EDL (Extra Delivery Locations) and why customer has to pay extra incase of EDL?
EDL (Extra Delivery Locations) is charges to customer only when the delivery location is out of region delivery areas. As per company policy, customer has to either pick up the product from nearest Courier pickup point or customer needs to pay EDL charges.
How long does it take you to ship the ordered products?
Most Mojo Desk orders takes 4 days for the dispatch. No orders will be shipped on Public holidays, they will be shipped on next working day.
Backordered Items?
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
How long will it take for my order to reach me?
Deliveries are contingent upon our logistics partners and as such we are unable to give pinpoint timeframes. Having said that, normally, the delivery time frames are as below: Within 4 to 7 working days of dispatching your order.
What happens when I am not at home when you deliver?
In case you are not at home when your delivery arrives, our logistics partner will arrange a new time with you by calling you. There will be 2 free delivery attempts post-which a re-delivery fee will be levied to you.
I can’t find my delivery? Help!
Don’t sweat it! If you have your Order number and your delivery hasn’t arrived within 7 working days of placing your orders, please get in touch with us via e-mail at sales@smartmojodesk.com or call us at +91-93211-91838. Don’t forget to mention your Order number/Invoice Number when you contact us. We promise we’ll bring you your package even from Mars!
How can I track my order?
You should receive an email with your shipment notification and tracking information shortly after you place your order. Orders can be tracked via tracking details. If you have any shipping concerns, please call us at +91-93211-91838 for assistance.
I live in/near Mumbai – Can I come pick up the desk?
Yes. Please call our number +91-93211-91838 to schedule will-call pickup at our warehouse. When making the call you’ll be asked to verify order number and billing address. Please allow a 2-hr window for us to process request.
Are the desks shipped assembled or disassembled?
Desks are shipped disassembled, but come with all parts (including screws and tools) that are needed for assembly. Depending on the model, it may come in two or three boxes. Assembly time should be less than 30 mins with the help of 1 person.
What if my shipment was missing an item or component?
If your shipment was missing a package or a component of the desk, please call us with your order id and indicate the missing item or parts. We will have a new item/parts shipped out to you right away. Please note that sometimes boxes come to you separately due to how our logistics partner or the chosen logistic routes these packages. In such case please check with the carrier first before determining your item(s) is missing.
What if my items arrived damaged?
Many of our desks are large and heavy. When you receive your package we strongly recommend you to check condition of the outer box and look for obvious damages before signing for it. Please let the deliveryman know of the damage, as he/she will put it in the paperwork. We would then recommend that you open the box that contains the desktop to inspect for concealed damage.